We would like to show you a description here but the site won’t allow us. Middle – Ready (green/blue). Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. I got the green power light flashing and WiFi light is green. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Flashing red light. Settling in. Unfortunately no issues with broadband in my area according to this. We would like to show you a description here but the site won’t allow us. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. 0, next to where you connect the power cable is a small power switch. A flashing red power light signals that there’s an issue that needs addressing. if i ho. We would like to show you a description here but the site won’t allow us. My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. The box is a safety isolator. We would like to show you a description here but the site won’t allow us. Flashing arrows doesn't always mean no connection. This means that there is an issue with the telephone system. We would like to show you a description here but the site won’t allow us. ughugh. 83 per day if we don’t install your services on the promised day until installation’s completed. We would like to show you a description here but the site won’t allow us. First thing is to check for any “known network faults in your location - Try in 2 places. Solid green wifi light and flashing green base light. We would like to show you a description here but the site won’t allow us. on 14-06-2023 17:56. A power adaptor to plug into the Stream box and a power socket at the wall. We would like to show you a description here but the site won’t allow us. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop;. Flashing arrows doesn't always mean no connection. Now, navigate to the Advanced Settings, then click on Wireless. HUB 5 Flashing Blue Light. Disable HDR+ Mode. If your TiVo DVR has flashing lights and does not power on, follow the steps on DVR Doesn. 1. I'm a brand new customer to Virgin and I just received my Home kit today. Hello. Blue light means the hub is working fine. A red light means there is an issue with your connections even though the Hub is on. If the light is red, it means there is an issue with the WPS connection. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. However, if you see a red light, it means that there is a problem with your internet connection. Here is a handy guide to the light on your Hub 5. Hi, Having issue with the router with wifi symbol showing solid green and flashing green bar at the bottom. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Power is on. After it, click on the WPS. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. No internet - Green flashing internet light. Turn off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. We would like to show you a description here but the site won’t allow us. 1 ACCEPTED SOLUTION. After it, navigate to the Admin settings and restart your Virgin Box. Forum; Apps. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. Phone. Solid Red – Internet connectivity issue. Flashing White – Connecting to Virgin Media network. Note: the red light on the Virgin. 1) Call the equipment activation number and see if the Hub has been activated correctly on your account. flashing green as it reconnects. We would like to show you a description here but the site won’t allow us. Wait a few minutes for the Hub to clear its settings and reboot. If the lights indicate a problem, try the next. 106K views 3 years ago. The power light at the bottom of the device is the only light that should shine if everything. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Pressing the button for two seconds will prepare the Hub 3. Step 1. It was a black screen with the info that the channels were updating etc. tech support says it. This light flashes green when the Hub's downloading a software update. stop flashing your Boosters are paired. We would like to show you a description here but the site won’t allow us. If so try two things. Options. They have upgraded the hub 4 to hub 5 and managed to connect 1 pod. . Light is steady when a phone call is in progress. As soon as the hub is ready, you will see the white power lamp. The top wifi light is solid green, the internet connection light (two arrows) is flashing. It may be stuck in an update loop. Find your router’s power button and press it to do this. Hey folks. In this. This may take up to 2 minutes. The information provided by some here isn't quite correct. . Logging into the advanced settings (IP address in browser) says internet has registration failure. Tuning in. Next to the TV not behind it. I then did a pinhole reset which it. Green power light is flashing and WiFi light is green. VM BB TV Landline. I've done the usual remedies (turn on and off, 10 second reboot, 60 second reboot) but I'm still faced with the internet arrows flashing green. Please check this setting and enable cookies (if disabled)9. This might result from a faulty cable connection, a modem-mode. You can extend your wired network with a cable to a switch. I use an NTL TV socket for broadband. Make sure there aren’t any damaged wires/cables. Don’t switch the router off until they stop flashing or you’re asking for a world of pain. A green light signifies that the Hub is in modem mode and isn’t sharing WiFi. Thank you so much for your post and welcome to the community forums, it's great to have you here. on 16-10-2022 12:27. We would like to show you a description here but the site won’t allow us. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. We would like to show you a description here but the site won’t allow us. But in most cases, a green light will mean something else depending on which light is green. We would like to show you a description here but the site won’t allow us. Call 0800 953 9500 (option 3) – you will need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. Joining in. If it doesn´t happen more times, it might be a temporal limited problem and might be normal. We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. White. The solution to this is to disable WPS, which should stop the green WiFi light from flashing. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. Virgin media lack of interest in customers internet problems makes me wonder why people stay with them. If the Hub is working okay, just leave it. ) N/A. Make sure all cables coming into and out of the Hub are pushed in firmly. We would like to show you a description here but the site won’t allow us. Hi, i got self installation kit with hub 3. 0 to connect to compatible WPS devices. Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. Amber/Yellow. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant drop. 2 Internet Light. Even phoned VM to activate the router and got a text confirming it has been activated. The Stream remote. Called VM for activation and checking. Use a pen to press the reset button, and hold it for 10 seconds. I presume you are referring to a 'message waiting' indicator on the phone which is flashing (even when you have no messages). 0 to connect to compatible WPS devices. . The POWER LED and CHARGING LED light should be ON. Feb 7, 2020. not sure if this is normal or not. I hooked up and had virgin send the signal hours ago. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. Tuning in. on 30-09-2023 15:19. Still no connection and flashing green. Goes through stages now of all lights flashing then settles to one green light on left hand side and one red on. Running modem mode and your own router is a good idea for a number of other reasons, e. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. We would like to show you a description here but the site won’t allow us. Got to 3 out of 3 and then box restarted again. I couldn't call Virgin for help due to the signal where I live being down the past few days and could continue to be down. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Then relocate it to halfway between the hub and the blackspot. Wait a few minutes for the Hub to clear its settings and reboot. Mumfordd04. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. This means the Hub is switched on, but your WiFi has not been activated. I'm on a Superhub 3. Ive unplugged the hub but its still happening. 11-02-2023 13:45 - edited 11-02-2023 13:47. Check for a known local fault on 0800 561 0061 - it is an automated service. g. Contact Virgin Media support. . The other 2 are unusable, so we will need replacements. Recording in progress. 5x red flashing light. Factory Reset Your Hub. BLINK Fast or Solid for the Super Pod. White through to light orange are acceptable. Thanks. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. But on install I’ve experienced this green flashing power light with the wifi symbol staying a solid green. We would like to show you a description here but the site won’t allow us. on 12-09-2023 09:08. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. You don't need to call. Virgin Phone Switchover. Solid green: The Hub 3 is connected to the internet. Green flashing base light for hours, no internet. CHARGING LED (Red. Please - 5425686. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. 1 ACCEPTED SOLUTION. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. Here you’ll find all the help you need for Virgin Media related problems and issues. The 'loss of connectivity' light is different and I have seen it before. Give the remote a go, and see how that works. We would like to show you a description here but the site won’t allow us. A green light or flashing green means it's starting up. We would like to show you a description here but the site won’t allow us. Telewest wall socket: no visible power to be switched on. Blue: The router is engaged in channel bonding on the downstream connection. Options. Teams meetings keep freezing. Solid green when in Modem mode. Green flashing is a firmware update in progress. Pressing the button for two seconds will prepare the Hub 3. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Hub3 flashing green lights. We would like to show you a description here but the site won’t allow us. It resets itself with a white glowing light then starts flashing green then goes back to. I’ve installed 3 maybe 4 VM Hub 3 wifi boxes before but I’ve never experienced this issue. Hub 4 flashing white then turning red. I've attempted unplugging, checki. We would like to show you a description here but the site won’t allow us. A red light means an issue with your connections even though the Hub is on. I have tried the WiFi troubleshooting and still nothing. Green, flashing: The router is searching for a downstream frequency on the CABLE connection. We would like to show you a description here but the site won’t allow us. From what I understand it’s trying to do a firmware update but it’s stuck in a loop. Hi All. I turned it on and off, reset the hub and checked the cables. com The green light on your Virgin Media router is a positive indicator that everything is functioning as it should. The power light should turn solid white when it’s ready to go. Got home from work and the hub is flashing a yellow/green colour. In response to Georgiahx. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. When your Virgin Media router lights are flashing green it means the router is updating its firmware. We would like to show you a description here but the site won’t allow us. ) 3 times, nothing. Do I plug the broadband into it now? - 5444812. Logged into hub 5 to put in to modem mode to install mesh. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. My TiVo box tried to run an update. Claimed Pod (by another account) PULSE. The WiFi light will flash green for 2 minutes during this process. Thanks for the update. It does its usual light cycle, then it does a few blinks of a bright blue light. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. 1. Won't connect. how can i get a co; Modem lights all on. One blue/red light behind the wireless button on the front panel. The slow pulsing typically lasts up to 10 minutes before turning off when ready. I have switched it off and on and reset it a few times. Got my new hub today, after installing it it had a white flashing light for hours, I made sure to call support and activate it (I got 2 messages saying that my hub is activated) after the second message the white flashing light turned red. Forum; Apps. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. We would like to show you a description here but the site won’t allow us. Options. The reason that your Virgin Media router is flashing green is that it is searching for WPS. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. OFF Ignore all cloud-related states (no blinking, pulsing,. For £76 a month this shouldn’t be happening. Light flashes when a signal is received from the remote. Can flash for a few minutes like this, it is normal. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. A slow flashing green light. on 06-09-2023 10:32. Red Light. After it, navigate to the Admin settings and restart your Virgin Box. The kit is in Modem Only mode and the service appears to be working just fine. This could mean that you have a bad connection in your home. _____________. Two red arrows flashing on a Virgin. Ganzino. The information provided by some here isn't quite correct. called customer svc who are sending a pod. We would like to show you a description here but the site won’t allow us. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. However, if you see a red light, it means that there is a problem with your internet connection. Asked by: Lynsey:. We would like to show you a description here but the site won’t allow us. White. Text from Virgin confirms my "kit has been activated". Virgin Media. White . Why is the green arrow lights flashing on hub3? Hello, got a Hub 3 today in the post. Both have had the wifi light continuously. Turn it on. Flashing lights and nothing further on tv. Options. See full list on practicallynetworked. You will see a solid white light ring if you have a Hub 4. We would like to show you a description here but the site won’t allow us. The green light will also illuminate if you’ve pressed the WPS button to connect another device to the wireless network. I reset. Manually update your TV to the latest software version. We would like to show you a description here but the site won’t allow us. hub 5 flashing blue light. Are you working on a Horizon remote? You may need to pair your remote to the Digital Box or TV if you haven’t done so already. We would like to show you a description here but the site won’t allow us. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be on 24/7. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. It has done for over a couple of hours now. We would like to show you a description here but the site won’t allow us. The flashing green arrows mean the Virgin Media Hub 3 is currently getting a software update. The only way it works now is to connect it via Ethernet cable. still getting flashing orange light but on the app it looks like it allows things to connect do I just continue with flashing orange light and cancel the. We would like to show you a description here but the site won’t allow us. In this guide, we are going to explain the meaning of the different Virgin Hub lights and some of the troubleshooting tips in case of connectivity issues. There is no connection to the VM network. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Virgin media tv remote green light stays on My gtpl stb nl-c5017g remote stopped working due to change in remote settings which is under system tools,now problem is that in through stb i can`. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Text from Virgin confirms my "kit has been activated". Late Saturday night the internet started to drop. My TiVo box tried to run an update. If the light is red, it means there is an issue with the WPS connection. We have had a Hub 3 for a year with no problems. Hi, my wifi's been down for over a day now and my Hub 3's been interchanging between either a flashing arrow light and a solid base light, and a flashing base light with no arrow light. Adding an Extra Booster. Virgin Media Hub 4 Lights and Their Meanings. A flashing green color means the device is downloading a software update. 168. Two LEDs on each RJ45 LAN socket (left = amber. However, then my wifi stopped working. Try holding for 1 minute, still nothing. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Thanks for that. Power on. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. 1 I left it for a good while although it said it should take 5 minutes. I couldn't call Virgin for help due to the signal where I live being down the past few days and could continue to be down. The house I'm in has previously had Virgin. We would like to show you a description here but the site won’t allow us. This flashes during set up, and then stays green for 2 minutes when you're done. This could mean that you have a bad connection in your home. g better router features, better WiFi etc (although you could just use your own access points for WiFi alone). The technician will resolve this, adjust the power levels and will move the Hub to wherever you need it. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Have followed the instructions to the letter on set up and it is not working. I didn't need an engineer to come as I had the. Off: There is no downstream activity on the. Wait 5-10 minutes for the Hub to reboot itself. It was a black screen with the info that the channels were updating etc. Thanks 4 helping. White. Hi, I have come home to my main V6 box constantly flashing multiple colours. Media Router Flashing Lights. Virgin Media - FLASHING GREEN READY LIGHT!!! djcarragher Posts: 10 Forumite. You may have a loose connection somewhere along the line. If it’s not a technical issue you need help with then we’re here to support you on. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. This page requires cookies to be enabled in your browser settings. Customer Support are on 150 or 0345. It keeps flashing green and then flashing white and my connectivity is still in and out. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. I have done that and the light is now green. Router Green Flashing Light. If this fails, you'll need to report your fault. Now, disable both WPS options and click on save. If the Hub is slowly flashing green, it’s in the process of downloading a software update. Various previous posts seem to suggest this is to do with firmware updates but this has been going on all day and there is no wifi connection in the. We would like to show you a description here but the site won’t allow us. on 21-03-2023 06:43. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. on 20-09-2023 09:55. Turn the power switch off on the back of the Hub. I have logged in to the routers settings and nothing looks untoward there. Our hub 3 is online and connected to the wifi however there is no internet. on 04-06-2023 14:48. We would like to show you a description here but the site won’t allow us. Virgin Media.